Terms of Service

Agreement for repair

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, laptop or games console (“Device”) on the service repair submission form.

1.2 Reference to “us”, “we” and “our” refer to Williams Repair House and references to “you” and “your” are references to you (“Customer”), the person addressed on this form.

Order & Delivery Information

Repaired devices will be dispatched same day Monday - Saturday.

When your order is dispatched, tracking details will then be sent to you. Unfortunately, due to the speed of processing, we are unable to change your delivery address after the phone has been delivered to our drop off location.

UK orders are sent primarily with Royal Mail, as a Tracked service. Any orders processed outside of the UK will incur additional charges on-top of advertised website prices. Local orders, within an 8 mile radius of your selected drop off location, are hand delivered by our delivery drivers.

Repaired devices will only be sent out for delivery once we have received payment in full. Failure to pay for any service will result in a delay and you may not get your device back within the normal time frame.

Collection isn’t available under any circumstances, the device will be delivered back to your address by hand or by courier if your address is outside of the free hand delivery radius.

Order Cancellation & Refunds

If a fault occurs with your repair within the 90 day warranty period & you wish to return the device to us for a warranty repsair, you must pay the cost of return postage. You should acquire proof of postage when returning any goods to us. We can only perform warranty repairs on devices if within the 90 day warranty period.

In case of warranty repairs, after the initial repair we will attempt re-repair twice on your device. If after these two attempts your device is still faulty, we will issue you a refund after deducting any postage costs associated with the repair where applicable. Prior to issuing the refund we must see your device and ensure that it is faulty & we must recover our parts from the device. Refunds cannot be given for water damage and diagnostic services.

Refunds can not be given for repairs carried out on devices that have sustained physical damage after the repair was completed, our warranty policy does not cover physical damage.

We can only give refunds for repairs where the part that has been replaced is in undamaged and new condition.

If, after the repair to your device has been completed, you decide that you want to cancel or reverse the repair we may decline and you may still be charged.

Please note that we reserve the right to refuse refunds after the 90 day warranty period.

If you need to cancel your order after payment has been processed you will be liable to pay the 3% payment processing fee that our payment processing terminal charges for each transaction. The payment processing fee will be deducted from your refund.

No fix, No Fee Policy

If your device cannot be repaired, you won’t be charged a diagnostic fee but you will be liable to pay postage or delivery costs to return the device to you. If your device can be repaired but you choose not to go ahead with the repair, you will be liable to pay the cost of the diagnostic service for the device.

8% Loyalty Discount

Our 8% loyalty discount is available to any customer that is subscribed to our loyalty club. If you are found using the 8% discount code without subscribing to our loyalty club we may cancel your order. The discount is only applicable to services purchased through our website.

Pricing for Genuine Apple repairs

Prices listed for Genuine Apple repairs are only applicable when replacing parts that haven’t already been replaced with aftermarket parts. If we come to replace the part on your device using a Genuine Apple part and we find that the part inside your device is aftermarket there will be an extra charge applied to the repair service. You will be notified about the extra charge before the repair is carried out. If you decline repair you will be charged a diagnostic fee for the device being repaired plus the postage costs to return the Genuine Apple part to our supplier.